How can we help?

Divine signs you in with Apple, Google, or email. Make sure you’re using the same method you signed up with — an account created with Apple won’t open with Google even if the email matches. If you’re still stuck, email support@divineapp.io from the address on your account and we’ll help you back in.

Divine is adults only and every account completes a live face scan to confirm a real human who’s 18 or older. If verification keeps failing, try again in good lighting with nothing covering your face. If you believe a hold is a mistake, email support@divineapp.io and we’ll review it.

Open the app, go to your profile, and tap Edit. Most details — photos, bio, what you’re looking for — can be changed there at any time. To change the email tied to your sign-in, contact support@divineapp.io.

Matches need another person searching at the same time, so connect times depend on how many people are online. Make sure you’ve granted microphone permission (calls are voice-first), and check that you’re on a stable connection. If the queue never connects at all, restart the app and try again.

Live calls run in real time, so a weak or switching network connection can end one early. Wi-Fi to cellular hand-offs are the usual culprit. If calls drop constantly on a good connection, send us the details at support@divineapp.io and we’ll look into it.

Free accounts get a daily allowance of matches that resets every 24 hours. Divine Premium and Premium+ raise or lift that cap. You can see and upgrade your plan from your account settings in the app.

No. We don’t record live call or Live Stream audio, and the Terms require users not to record each other either. Recording someone without consent may also break the law where you live.

Subscriptions are billed by the App Store or Google Play, so you cancel them there, not inside Divine. On iPhone: Settings → your name → Subscriptions → Divine → Cancel. On Android: Play Store → profile → Payments & subscriptions. Your plan stays active until the end of the period you’ve already paid for.

Because purchases are processed by Apple and Google, refunds follow their policies and are requested through them — Divine can’t issue store refunds directly. For Apple, use reportaproblem.apple.com. For Google, request it from your Play Store order history. If something looks wrong on our side, email support@divineapp.io and we’ll help.

Coins are the in-app currency you use to send gifts. They’re purchased through the App Store or Play Store, have no cash value, aren’t transferable, and can’t be exchanged back for money.

Store purchases can take a moment to settle. Force-close and reopen the app first — entitlements usually restore on their own. If your coins or plan still haven’t appeared after a few minutes, email support@divineapp.io with the date and amount and we’ll sort it out.

On a profile, in a chat, or during a call, open the options menu and choose Block or Report. Blocking hides that person from you for good and stops them contacting you. Reports go to a human moderator, and reports about imminent harm or child safety jump the queue.

Use the in-app Report flow so our moderators get the context, and Block to cut off contact immediately. If you’re in danger right now, contact your local emergency services first. You can also reach us at support@divineapp.io. See our Safety tips for more.

Divine is strictly 18+. If you believe a minor is on the app or has been contacted by an adult here, report it in-app or email support@divineapp.io right away — we act fast and we report. Read our Child Safety policy for details.

Open the app, go to Settings, and choose Delete Account. This removes your profile and associated data per our Privacy Policy. If you can’t access the app, email support@divineapp.io from your account email and we’ll process the deletion.

You have the right to access, correct, or delete your personal data under laws like CCPA/CPRA, GDPR, and UK GDPR. Email support@divineapp.io from the address on your account so we can verify it’s really you, and tell us what you need.

Microphone access is required for voice features; camera unlocks photo upload and face verification. If you declined a prompt earlier, turn them back on in your device settings: iPhone → Settings → Divine; Android → Settings → Apps → Divine → Permissions.

Make sure notifications are enabled for Divine in your device settings, and that the app isn’t restricted by Low Power / battery-saver or Focus / Do Not Disturb modes, which can hold back incoming-call alerts.

First, update to the latest version and restart the app. If a problem persists, email support@divineapp.io with your device model, OS version, and what you were doing when it happened — the more detail, the faster we can fix it.